Our FAQ

Customer support software is a tool that businesses can use to provide effective and efficient customer service and support. There are several reasons why a

In the context of live chats, departments refer to a way of organizing and grouping chat agents based on the type of customer inquiries they

In the context of live chats, a blacklist refers to a list of users or IP addresses that are blocked or banned from accessing or

Canned messages, also known as pre-written or pre-formatted messages, are pre-written text or templates that can be easily inserted into a chat or email conversation.

UI design stands for User Interface Design, which is the process of designing the visual and interactive elements of a product, service, or digital interface.

UX design stands for User Experience Design, which is the process of designing and developing products, services, and digital interfaces that are easy to use,

Two-factor authentication (2FA) is a security process in which a user is required to provide two forms of identification in order to access an account

A live chat with included video chat can provide an even more interactive and personal experience for users, as it allows for real-time communication through

A live chat with included voice chat can provide a more interactive and engaging experience for users, as it allows for real-time communication through both