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7 Customer Service Mistakes

10.04.2025

When it comes to customer care services, you might be surprised by how many mistakes are made daily by even some of the biggest and best companies in the world.

What are Departments in Live Chats?

09.04.2025

In the context of live chats, departments refer to a way of organizing and grouping chat agents based on the type of customer inquiries.

Why do I need customer support software for my business?

09.04.2025

Customer support software is a tool that businesses can use to provide effective and efficient customer service and support.