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In the context of live chats, a blacklist refers to a list of users or IP addresses that are blocked or banned from accessing or using a chat service. This list can be used to prevent certain users fr...
5 min read time
In the context of live chats, departments refer to a way of organizing and grouping chat agents based on the type of customer inquiries they can handle. Departments help to ensure that customer inquir...
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Customer support software is a tool that businesses can use to provide effective and efficient customer service and support. There are several reasons why a business may need customer support software...
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There are several ways to engage customers with live chat: Make live chat easily accessible: Place a chat widget on your website where it is easy for customers to find and use.
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An SSL (Secure Sockets Layer) certificate is a digital certificate that is used to establish a secure, encrypted connection between a web server and a web browser.
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The All-In-On Communication software for providing support and help to your customers and your colleagues. zipp.chat is a live chat and client management tool with video, voice and screen-sharing pos...
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Creating a chat bot message involves several steps. Here is a general description of the process: Define the purpose of your chat bot: Before creating a chat bot message, it's important to unders...
5 min read time
FAQ (Frequently Asked Questions) articles are a valuable tool for businesses and organizations to communicate information to their audience. Here are some reasons why they are good: Efficient Com...