What is Live Support Chat?

Live support chat is a real-time communication channel that allows businesses to interact with their customers directly through their website or mobile app. This type of customer service allows customers to get immediate assistance with their queries or issues without having to wait on hold or send an email. Live support chat is typically provided by customer service representatives or chatbots, which are programmed to provide automated responses to common questions. The chat interface is usually simple and easy to use, and can include features such as file sharing, co-browsing, video and voice chat and push notifications. The use of live support chat has been growing rapidly in recent years, as more and more businesses recognize the benefits it offers, such as improved customer satisfaction, increased sales and higher efficiency.

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