A live chat with included video chat can provide an even more interactive and personal experience for users, as it allows for real-time communication through text, voice, and video. This can be useful in situations where visual cues and body language are important, such as in job interviews, remote consultations, or online tutoring. Video chat can also create a sense of immediacy and personal connection, which can be useful in customer support or personal relationship building scenarios.
However, it’s also important to consider that not all users may be comfortable with video chat and it may be optional for them. Video chat also requires a higher bandwidth and better internet connection. It also depends on the type of service or information you want to provide and what your audience is looking for.
Overall, whether a live chat with included video chat is better depends on the specific use case and the needs of the users, as well as their preferences and technical capabilities. It can be a great way to add more personal touch and build more trust but it also needs to be done in a way that respect users privacy.
