Description
Extend your access to the latest release and to our support area for another 12 Month.
This will give you access to the latest version and of course you can count on our professional support.
Extend your access to the latest release and to our support area for another 12 Month.
This will give you access to the latest version and of course you can count on our professional support.
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Technical support period is activated starting from the day of the license purchase. You can ask an unlimited number of questions during the support period. Before you open a new support ticket you might want to browse through our FAQ or public support tickets, both have a build in search feature to find the article you need.
We are based in Switzerland, GMT +1. Please remember this and the corresponding time difference, when sending a request to the technical support team.
Support is available via live chat and support tickets.
The preferred way of support is through our support tickets, please provide following information:
When you are using our Live Chat, please have the following information ready:
Please note: on busy times or complicated questions, we might ask you to open a support ticket, so we have more time to investigate your case.
We guarantee to correct all bugs found in the original source code absolutely for free as long as we maintain the software. All licenses come with a one-Year access to updates, we advise you to always update your installation to the latest version available as soon as possible. After one Year you can always extend access to get the latest software release, this service is free for our customers that have chosen the fully managed service.
Support language is generally in English, but we can also provide support in German or Spanish.
Possible, please contact us for more details.
You can extend the support in our online shop.
We currently offer one payment method in 3 different currencies.
You can pay by bank transfer in following currencies:
We offer three bank accounts to eliminate any transfer fees:
Bank transfers today are so quick, there is no need for credit card or any other payment system that is insecure, expensive and often abused.
In case you need any help, please feel free to contact us anytime.
After your order, you will get all the details to pay by bank transfer. Make sure you are paying the amount to the correct account:
Don’t forget to add your order number to the transfer. Our bank does inform us on a new payment, and we will give you access right after we received the money.
Have you chosen our fully managed service, we will inform you that we have received the money and start installing the software for you. You will then get another confirmation with your login details.
Have you chosen our self-hosted solution, you will get informed that we have received your money, and you will have access to the download area right away.
We have developed this software for three reasons:
Super fast, reliable, beautiful and secure communication tool.
Easy to use and still everything you need is available.
Total Privacy, none of your personal details are shared!
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