Installation Service

$99.00

Description

We can help you install Zipp Server on your own server. Please make sure that all the requirements are given.

Installation service includes:

  • Installation on one location of your choice
  • Upload all folders and files
  • Configuration of database
  • Complete Setup and first test run
  • Finally setup all necessary Cron Jobs

Installation service does not include:

  • Any server configurations
  • Any SSL Certificate setup
  • Any domain setup
  • Customization services
  • Support for third party software and plug-ins

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FAQ

Technical Support Agreement

Technical support period is activated starting from the day of the license purchase. You can ask an unlimited number of questions during the support period. Before you open a new support ticket you might want to browse through our FAQ or public support tickets, both have a build in search feature to find the article you need.

Support Hours

  • Monday – Friday: 9am – 8pm

We are based in Switzerland, GMT +1. Please remember this and the corresponding time difference, when sending a request to the technical support team.

Support via Support Tickets or Live Chat

Support is available via live chat and support tickets.

The preferred way of support is through our support tickets, please provide following information:

  • Select the correct category
  • Installed version
  • Detailed description
  • One question per ticket

When you are using our Live Chat, please have the following information ready:

  • Order / License Number
  • Software
  • Installed version

Please note: on busy times or complicated questions, we might ask you to open a support ticket, so we have more time to investigate your case.

Here’s what we assist you with during the support period:

  • We only support the latest version of our software.
  • Explaining how to configure the default software features.
  • Answering general questions on how to set up our software.
  • Solving problems that occurred because of wrong configurations.
  • Advising on the software architecture.
  • Exploring questions concerning the default software workflow.
  • Consultations on our software functionality.
  • Assistance in configuring your Live Chat 3, Cloud Chat 3, Helpdesk 3 and Cloud Desk 3 installation.
  • Resolving issues occurring during the software operation or issues that arise with functionality if they are not the result of your code changes.

Here’s what we DO NOT assist you with during the support period:

  • We do not support old releases, update first and check if the issue still exists.
  • Exploring the issues caused by the server configuration and / or code modification.
  • Help in custom modifications.
  • Upgrading your software and resolving issues that arose during the upgrading.
  • Modifying the default software functionality.
  • Install the software for you.

Error correction!

We guarantee to correct all bugs found in the original source code absolutely for free as long as we maintain the software. All licenses come with a one-Year access to updates, we advise you to always update your installation to the latest version available as soon as possible. After one Year you can always extend access to get the latest software release, this service is free for our customers that have chosen the fully managed service.

Support Language

Support language is generally in English, but we can also provide support in German or Spanish.

Custom Modifications

Possible, please contact us for more details.

Support expired, licenses without support, no more credits?

You can extend the support in our online shop.

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How can I pay?

We currently offer one payment method in 3 different currencies.

You can pay by bank transfer in following currencies:

  • CHF
  • EUR
  • USD

We offer three bank accounts to eliminate any transfer fees:

  • Zürcher Landbank (CHF Account)
  • Wise (EUR – Europe Bank Account)
  • Wise (USD – Europe Bank Account for customer outside the US)
  • Wise (USD – US Bank Account for our US customers)

Bank transfers today are so quick, there is no need for credit card or any other payment system that is insecure, expensive and often abused.

In case you need any help, please feel free to contact us anytime.

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How long till I get access?

After your order, you will get all the details to pay by bank transfer. Make sure you are paying the amount to the correct account:

  • Swiss Customers should pay to our Swiss Bank account (Zürcher Landbank)
  • European and Customers from outside the US should pay to our Europe Bank Account (Wise)
  • US Customers should pay to our US Bank Account by wire (Wise)

Don’t forget to add your order number to the transfer. Our bank does inform us on a new payment, and we will give you access right after we received the money.

Have you chosen our fully managed service, we will inform you that we have received the money and start installing the software for you. You will then get another confirmation with your login details.

Have you chosen our self-hosted solution, you will get informed that we have received your money, and you will have access to the download area right away.

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What do I get when I purchase Zipp Server?

Zipp Server is our self-hosted solution. You are in control of the server and software itself, the following is included in the purchase.

  • The Software zipp.chat to be installed on your server
  • We offer a docker image or an npm package installer
  • 12 Month access to new releases
  • 12 Month access to our support area
  • Documentation of how to install
  • Documentation that explains the features
  • Access to our FAQ and support area

You will need to be familiar with running code on the console and have basic knowledge of server setup and settings. We cannot provide support for your server or your server settings.

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What do I get when I purchase Zipp Hosted?

Zipp Hosted is our fully managed service. You don’t need any experience in server configuration or software setup.

The following is included in the hosted package:

  • Fully hosted and managed zipp.chat solution for the period you have purchased
  • Subdomain of your choice, for example: yourcompany.zipp.one
  • Possible to have your own domain pointing to our subdomain
  • Always the latest release
  • Full access from everywhere
  • You can choose from 3 different locations (US, Amsterdam or Singapore)
  • You can export the client data information
  • You can export the live chat conversations
  • You can export the support tickets

One Month before your service expires, you will get notified to extend the service. If we don’t hear from you, we will send another email 1 week before your service expires.

In case you don’t want to extend the access to your zipp.chat area, you do nothing. When your period is over, we will cut the access and completely delete your installation after 30 days.

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How to deal with copyrights and backlinks?

We get often asked if backlinks and copyrights can be removed with our license and YES you can remove it when you have purchased a copyright free license.

All our code is not encrypted and can be modified, but copyright notices within the JAVASCRIPT and CSS Files needs to stay and CANNOT be removed. This is not viewable for the end user therefore it should not make any difference for your and for your customers.

More information about our license agreement can be found on this page.

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Can I have my own Logo?

Yes, for both solutions, we offer custom logos and titles. You can simply modify them in your control panel.

Please make sure to upload the correct size and format, you will find the details in your zipp.chat operator panel – settings.

Only the Super Operator can change this information, so make sure to log in with the correct account.

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What about Social Media?

We often get contacted if we have integrated our professional Solutions with Social Platforms. The short answer is no, and there is a good reason.

Our software has been developed to provide professional support through Live Chat, Video Chat, Voice, Screen sharing or Support Tickets. We did not implement any social platform because we respect privacy from our clients and users, and we don’t want to share any information with these platforms.

There are no shared logins or any other connections to social platforms like: facebook, twitter, skype and whatsapp. We have also no plans to integrate this social media services into our software.

If you don’t care about your clients’ privacy, there are solutions from these platforms itself. However, they will grab all the data they can.

Why JAKWEB Software?

Hang on, who is JAKWEB? We are the main company behind zipp.chat.

Because you are in control of your and your customers’ data. All our software run on your server, we don’t have access to the information of your clients.

We care about digital and analog privacy since 2009!

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Do you have other solutions?

Not all have full access to a server, can run shell command or can deploy docker images on their server.

We do offer a fully managed solution, so you don’t need an understanding of server management, shell commands, database actions and other stuff.

However, you might still want a complete self-hosted solution but with a different technology and simpler installation. Our live support solutions based on PHP maybe are just right for you in this case:

  • Live Chat 3 – Live Support Chat based on PHP and MySQL/MariaDB
  • HelpDesk 3 – Complete live support solution with live chat, support tickets, client management, FAQs, blog and so on…

They are also fully maintained solutions and are used by 1000s of customers around the world for many Years. They are state of the art and get constantly updated. However, they do not provide video, voice, screen sharing and some other features due to the technology difference.

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What is Live Support Chat?

Live support chat is a real-time communication channel that allows businesses to interact with their customers directly through their website or mobile app. This type of customer service allows customers to get immediate assistance with their queries or issues without having to wait on hold or send an email. Live support chat is typically provided by customer service representatives or chatbots, which are programmed to provide automated responses to common questions. The chat interface is usually simple and easy to use, and can include features such as file sharing, co-browsing, video and voice chat and push notifications. The use of live support chat has been growing rapidly in recent years, as more and more businesses recognize the benefits it offers, such as improved customer satisfaction, increased sales and higher efficiency.

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How can i sell more with live chats?

There are several strategies you can use to increase sales through live chat:

  1. Make sure your chat service is available during peak hours, when potential customers are most likely to be online.
  2. Train your chat representatives to be friendly, knowledgeable, and helpful. They should be able to answer questions and address concerns quickly and efficiently.
  3. Use proactive chat invitations to engage with potential customers who are browsing your website.
  4. Use personalized greetings and tailored messages to make customers feel valued and important.
  5. Encourage customers to make a purchase by offering special deals or promotions that are only available through live chat.
  6. Follow up with customers after their purchase to ensure their satisfaction and to upsell or cross-sell additional products or services.
  7. Use chatbots to handle simple and repetitive tasks, such as providing product information, so your human representatives can focus on more complex and high-value interactions.
  8. Measure and track your live chat performance, so you can make data-driven decisions to optimize your strategy and improve your sales.
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Why are Live Chats good for online businesses?

Live chats are a valuable tool for online businesses because they provide a number of benefits, such as:

  1. Convenience: Live chat allows customers to get help and answers to their questions quickly and easily, without having to pick up the phone or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase customer engagement and satisfaction.
  3. Increased sales: Live chat can help increase sales by providing customers with the information and support they need to make a purchase.
  4. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows businesses to handle multiple chats simultaneously.
  5. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  6. Data and analytics: live chat allows businesses to collect data on customer interactions and use that information to improve their service and sales.
  7. Availability: Live chat allows businesses to provide customer service 24/7 which can be a great way to attract customers from different time zones.

Overall, live chats can be a great way for online businesses to provide excellent customer service, increase sales, and improve customer retention.

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Should I use Live Chat as a restaurant owner?

As a restaurant owner, you might consider using live chat as a customer service channel. However, it depends on the needs and expectations of your customers, as well as your own resources and capabilities.

Here are some pros and cons of using live chat for a restaurant:

Pros:

  1. Convenience: Live chat allows customers to make reservations or ask questions about menu items and specials without having to call the restaurant.
  2. Increased efficiency: Live chat allows you to handle multiple customer inquiries at the same time, which can help reduce wait times and improve customer satisfaction.
  3. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support.
  4. Availability: Live chat allows you to provide customer service 24/7, which can be a great way to attract customers from different time zones.
  5. Data and analytics: Live chat allows you to collect data on customer interactions and use that information to improve your service and sales.

Cons:

  1. Limited scope: Live chat is not suitable for all customer interactions, such as placing a to-go order or picking up a delivery.
  2. Limited personalization: Live chat may not be able to provide the same level of personalization as in-person interactions.
  3. Limited accessibility: Not all customers may be comfortable or familiar with using live chat.

Overall, live chat can be a valuable addition to your customer service strategy, but it should be used in combination with other channels and should be tailored to the needs and preferences of your customers.

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Should I use Live Chat as a doctor in my clinic?

As a doctor, you may consider using live chat as a way to provide additional support and service to your patients. However, it’s important to keep in mind that live chat should not be used as a substitute for in-person consultations and evaluations, and it should be used in compliance with the regulations regarding telemedicine in your jurisdiction.

Here are some pros and cons of using live chat as a doctor:

Pros:

  1. Convenience: Live chat allows patients to ask questions and receive support outside of regular office hours, or when it’s difficult for them to come to the clinic.
  2. Increased efficiency: Live chat allows you to handle multiple patient inquiries at the same time, which can help reduce wait times and improve patient satisfaction.
  3. Cost-effective: Live chat may be less expensive than other telemedicine options, such as video consultations.
  4. Increased patient engagement: Live chat can help you engage with patients and provide them with the information and support they need to manage their health.

Cons:

  1. Limited scope: Live chat is not suitable for all patient interactions, such as physical examinations or diagnostic testing.
  2. Limited personalization: Live chat may not be able to provide the same level of personalization as in-person consultations.
  3. Limited accessibility: Not all patients may be comfortable or familiar with using live chat, and some may require additional support to use this feature.
  4. Legal and regulatory compliance: It’s important to comply with the laws and regulations regarding telemedicine in your jurisdiction and ensure that you are providing safe and appropriate care to your patients.

Overall, live chat can be a valuable addition to your patient care strategy, but it should be used in combination with other channels and should be tailored to the needs and preferences of your patients. It’s important to consult with legal and medical professionals to ensure that you are providing safe and appropriate care while complying with the laws and regulations.

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Should I use Live Chat as a mechanic in my workshop?

As a mechanic, using live chat as a customer service channel can be a valuable addition to your business strategy, but it depends on the needs and expectations of your customers, as well as your own resources and capabilities.

Here are some pros and cons of using live chat for a mechanic:

Pros:

  1. Convenience: Live chat allows customers to get help and answers to their questions quickly and easily, without having to call the workshop or wait for an email response.
  2. Increased efficiency: Live chat allows you to handle multiple customer inquiries at the same time, which can help reduce wait times and improve customer satisfaction.
  3. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support.
  4. Availability: Live chat allows you to provide customer service 24/7, which can be a great way to attract customers from different time zones.
  5. Data and analytics: Live chat allows you to collect data on customer interactions and use that information to improve your service and sales.

Cons:

  1. Limited scope: Live chat may not be suitable for all customer interactions, such as getting a quote for a service or arranging a pickup and delivery.
  2. Limited personalization: Live chat may not be able to provide the same level of personalization as in-person interactions.
  3. Limited accessibility: Not all customers may be comfortable or familiar with using live chat, and some may require additional support to use this feature.

Overall, live chat can be a valuable addition to your customer service strategy, but it should be used in combination with other channels and should be tailored to the needs and preferences of your customers. It’s important to evaluate your resources and capabilities, such as the availability of staff to manage the chat, and ensure that you can provide the level of service you promise to your customers.

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Does it make sense to use Live Chat in my travel agency?

Using live chat as a customer service channel can make sense for a travel agency, as it provides a number of benefits such as:

  1. Convenience: Live chat allows customers to get help and answers to their questions quickly and easily, without having to call the agency or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase customer engagement and satisfaction.
  3. Increased sales: Live chat can help increase sales by providing customers with the information and support they need to make a booking.
  4. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows agencies to handle multiple chats simultaneously.
  5. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  6. Data and analytics: Live chat allows agencies to collect data on customer interactions and use that information to improve their service and sales.
  7. Availability: Live chat allows agencies to provide customer service 24/7 which can be a great way to attract customers from different time zones.
  8. Multi-language support: Live chat can be used as a way to provide customer service in multiple languages, which can be especially beneficial for travel agencies.

Overall, live chat can be a great way for travel agencies to provide excellent customer service, increase sales, and improve customer retention. However, it’s important to ensure that you have the resources and capabilities to provide the level of service you promise to your customers and that you are able to handle the volume of chats.

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Is it a good idea to use a live chat as a marketing agency?

Using live chat as a customer service and marketing channel can be a good idea for a marketing agency, as it provides a number of benefits such as:

  1. Convenience: Live chat allows potential clients to get help and answers to their questions quickly and easily, without having to call the agency or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase client engagement and satisfaction.
  3. Increased sales: Live chat can help increase sales by providing clients with the information and support they need to make a purchase.
  4. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows agencies to handle multiple chats simultaneously.
  5. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  6. Data and analytics: Live chat allows agencies to collect data on customer interactions and use that information to improve their service and sales.
  7. Availability: Live chat allows agencies to provide customer service 24/7 which can be a great way to attract clients from different time zones.
  8. Lead generation: Live chat can be a great way to generate leads from website visitors who may not be ready to make a purchase but are interested in learning more about the agency’s services.
  9. Lead nurturing: Live chat can be used to nurture leads by providing them with the information and support they need to become clients.

Overall, live chat can be a great way for marketing agencies to provide excellent customer service, increase sales, and improve customer retention. Additionally, it can be a powerful tool for lead generation and nurturing, which can help to grow the agency’s.

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Should a hotel have a live chat on the website?

Having a live chat on a hotel website can be a good idea as it provides a number of benefits such as:

  1. Convenience: Live chat allows potential guests to get help and answers to their questions quickly and easily, without having to call the hotel or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase guest engagement and satisfaction.
  3. Increased bookings: Live chat can help increase bookings by providing guests with the information and support they need to make a reservation.
  4. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows hotels to handle multiple chats simultaneously.
  5. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  6. Data and analytics: Live chat allows hotels to collect data on customer interactions and use that information to improve their service and sales.
  7. Availability: Live chat allows hotels to provide customer service 24/7 which can be a great way to attract guests from different time zones.
  8. Lead generation: Live chat can be a great way to generate leads from website visitors who may not be ready to make a reservation but are interested in learning more about the hotel’s services.
  9. Lead nurturing: Live chat can be used to nurture leads by providing them with the information and support they need to become guests.

In addition to the benefits mentioned above, live chat can also be a valuable tool for hotels in the following ways:

  1. Upselling: During the live chat, representatives can offer guests additional services or upgrades, such as a room with a view, a spa package, or a late check-out.
  2. Special offers and promotions: Live chat representatives can inform guests about special offers, discounts, and promotions that the hotel is currently running.
  3. Reservation assistance: Live chat can be used to assist guests in making reservations, answering questions about availability, rates, and policies.
  4. Post-booking support: Live chat can be used to provide guests with support after they’ve made a booking, such as answering questions about check-in and check-out times, providing directions to the hotel, or helping guests to make special requests.
  5. Feedback and reviews: Live chat can be used to gather feedback and reviews from guests about their stay, which can help hotels to improve their services and attract more guests.

It’s important to keep in mind that live chat is not a one-size-fits-all solution and it’s important to have a well-trained and knowledgeable staff to handle the live chats. Also, it’s important to have an integration with the hotel’s booking system to ensure that the representatives have all the necessary information to assist the guests.

Overall, live chat can be a valuable addition to a hotel’s customer service and marketing strategy, but it should be used in combination with other channels, such as email and phone support, and tailored to the needs and preferences of the guests.

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Should a hairdresser have a live chat on the website?

Having a live chat on a hairdresser’s website can be a good idea, as it provides a number of benefits such as:

  1. Convenience: Live chat allows potential clients to get help and answers to their questions quickly and easily, without having to call the salon or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase client engagement and satisfaction.
  3. Increased bookings: Live chat can help increase bookings by providing clients with the information and support they need to make an appointment.
  4. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows salons to handle multiple chats simultaneously.
  5. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  6. Data and analytics: Live chat allows salons to collect data on customer interactions and use that information to improve their service and sales.
  7. Availability: Live chat allows salons to provide customer service 24/7 which can be a great way to attract clients from different time zones.
  8. Lead generation: Live chat can be a great way to generate leads from website visitors who may not be ready to make an appointment but are interested in learning more about the salon’s services.
  9. Lead nurturing: Live chat can be used to nurture leads by providing them with the information and support they need to become clients.

It’s important to ensure that the live chat representatives have a good understanding of the services the salon offers and are able to answer questions related to the salon services, prices, and availability. Also, it’s important to have an integration with the salon’s appointment system to ensure that the representatives have all the necessary information to assist the clients.

Overall, live chat can be a valuable addition to a hairdresser’s customer service and marketing strategy, as it provides a convenient and personalized way for potential clients to get help and make appointments. It can also help increase bookings and customer retention, provide cost-effective customer service, and gather valuable data and feedback. However, it’s important to ensure that the live chat representatives are well-trained and have a good understanding of the salon’s services, and that the live chat is integrated with the salon’s appointment system.

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Why should a web designer have a live chat on the website?

A live chat feature on a web designer’s website can provide a number of benefits such as:

  1. Convenience: Live chat allows potential clients to get help and answers to their questions quickly and easily, without having to call the agency or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase client engagement and satisfaction.
  3. Lead generation: Live chat can be a great way to generate leads from website visitors who may not be ready to make an inquiry but are interested in learning more about the agency’s services.
  4. Lead nurturing: Live chat can be used to nurture leads by providing them with the information and support they need to become clients.
  5. Availability: Live chat allows web design agency to provide customer service 24/7 which can be a great way to attract clients from different time zones.
  6. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows the agency to handle multiple chats simultaneously.
  7. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  8. Data and analytics: Live chat allows web design agency to collect data on customer interactions and use that information to improve their service and sales.
  9. Feedback and reviews: Live chat can be used to gather feedback and reviews from clients about their experience, which can help agency to improve their services and attract more clients.

It’s important to ensure that the live chat representatives have a good understanding of the agency’s services and are able to answer questions related to web design services, prices, and availability. Also, it’s important to train them to identify potential leads and convert them into clients.

Overall, live chat can be a valuable addition to a web designer’s customer service and marketing strategy, as it provides a convenient and personalized way for potential clients to get help and make inquiries. It can also help increase lead generation, improve customer retention and gather valuable data and feedback.

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Why does it make sense to use a live chat on your website?

Here are several reasons why it can make sense to use a live chat on a website:

  1. onvenience: Live chat allows visitors to get help and answers to their questions quickly and easily, without having to call or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase engagement and satisfaction.
  3. Lead generation: Live chat can be a great way to generate leads from website visitors who may not be ready to make an inquiry but are interested in learning more about the business’s products or services.
  4. Lead nurturing: Live chat can be used to nurture leads by providing them with the information and support they need to become customers.
  5. Availability: Live chat allows businesses to provide customer service 24/7 which can be a great way to attract customers from different time zones.
  6. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows businesses to handle multiple chats simultaneously.
  7. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  8. Data and analytics: Live chat allows businesses to collect data on customer interactions and use that information to improve their service and sales.
  9. Feedback and reviews: Live chat can be used to gather feedback and reviews from customers about their experience, which can help businesses to improve their services and attract more customers.

It’s important to ensure that the live chat representatives are well-trained and have a good understanding of the business’s products or services, and that the live chat is integrated with the business’s customer management system.

Overall, live chat can be a valuable addition to a business’s customer service and marketing strategy, as it provides a convenient and personalized way for potential customers to get help and make inquiries. It can also help increase lead generation, improve customer retention, and gather valuable data and feedback.

Additionally, having a live chat on a website can also enhance the customer experience and make the website more engaging.

Here are a few more benefits of using live chat on a website:

  1. Convenience for customers: Live chat allows visitors to get help and answers to their questions quickly and easily, without having to call or wait for an email response.
  2. Personalization: A live chat representative can provide personalized assistance and recommendations, which can help increase engagement and satisfaction.
  3. Lead generation: Live chat can be a great way to generate leads from website visitors who may not be ready to make an inquiry but are interested in learning more about the business’s products or services.
  4. Lead nurturing: Live chat can be used to nurture leads by providing them with the information and support they need to become customers.
  5. Availability: Live chat allows businesses to provide customer service 24/7 which can be a great way to attract customers from different time zones.
  6. Cost-effective: Live chat is typically less expensive than other customer service channels, such as phone support, and it allows businesses to handle multiple chats simultaneously.
  7. Increased customer retention: Live chat can help improve customer retention by providing quick, efficient, and personalized service.
  8. Data and analytics: Live chat allows businesses to collect data on customer interactions and use that information to improve their service and sales.
  9. Feedback and reviews: Live chat can be used to gather feedback and reviews from customers about their experience, which can help businesses to improve their services and attract more customers.
  10. Increased sales: Live chat can help increase sales by providing customers with the information and support they need to make a purchase.
  11. Improved customer service: Live chat can provide a fast and efficient way for customers to get help and support, which can improve customer satisfaction and loyalty.
  12. Increased website engagement: Live chat can make a website more engaging by providing visitors with a way to interact with the business in real-time.
  13. Better targeting of audiences: By analyzing live chat interactions, a business can gain valuable insights into customer needs, preferences, and pain points, which can be used to create targeted marketing campaigns.
  14. Increased brand awareness: Live chat can be used to promote the business’s brand and products, and to provide customers with information about the business’s values and mission.
  15. Increased website traffic: Live chat can help increase website traffic by providing visitors with a reason to stay on the site longer and to interact with the business.
  16. Increased efficiency: Live chat can help businesses handle customer inquiries and support requests more efficiently, as it allows multiple chats to be handled simultaneously.
  17. Better time management: Live chat allows businesses to handle customer inquiries and support requests in real-time, which can help save time and improve productivity.
  18. Increased accessibility: Live chat allows customers to get help and support whenever they need it, which can be particularly beneficial for businesses that operate in multiple time zones or have customers with different schedules.
  19. Better customer engagement: Live chat allows businesses to engage with customers in a more personal and interactive way, which can help build trust and loyalty.
  20. Better ROI: Live chat can be a cost-effective way for businesses to provide customer service and support, which can help improve return on investment (ROI).
  21. Greater scalability: Live chat can be easily scaled to accommodate the needs of businesses of any size, from small startups to large enterprises.
  22. Better tracking and monitoring: Live chat allows businesses to track and monitor customer interactions in real-time, which can be used to improve customer service and support, and to identify areas for improvement.
  23. Integration with other platforms: Live chat can be integrated with other platforms such as CRM, e-commerce and marketing automation to create a seamless customer experience.
  24. Language support: Live chat can be used to provide customer support in multiple languages, making it accessible to a wider audience.
  25. Automation: Live chat software often includes automation tools that can help businesses handle common customer inquiries and support requests more efficiently.
  26. Reduced bounce rates: Live chat can help reduce bounce rates by keeping visitors on the website longer and providing them with the information and support they need.
  27. Increased conversion rates: Live chat can help increase conversion rates by providing visitors with the information and support they need to make a purchase.
  28. Improved SEO: Live chat can help improve SEO by keeping visitors on the website longer and increasing the number of pages viewed.
  29. Increased social media engagement: Live chat can help increase social media engagement by providing customers with a way to interact with the business in real-time.
  30. Improved customer loyalty: Live chat can help improve customer loyalty by providing excellent customer service and support.
  31. Better customer segmentation: Live chat data can be used to segment customers based on their needs and preferences, which can help businesses create more targeted marketing campaigns.
  32. Increased up-selling and cross-selling: Live chat representatives can use real-time customer data to recommend additional products and services, which can help increase sales.
  33. Improved customer retention: Live chat can help improve customer retention by providing fast, efficient, and personalized service.
  34. Increased brand loyalty: Live chat can help increase brand loyalty by providing customers with excellent service and support.
  35. Better customer insights: Live chat data can be used to gain valuable insights into customer needs, preferences, and pain points, which can help businesses improve their products and services.
  36. Increased customer satisfaction: Live chat can help increase customer satisfaction by providing fast, efficient, and personalized service.
  37. Reduced customer churn: Live chat can help reduce customer churn by providing excellent customer service and support.
  38. Increased customer lifetime value: Live chat can help increase customer lifetime value by providing excellent customer service and support.
  39. Better customer profiling: Live chat data can be used to create detailed customer profiles, which can help businesses create more targeted marketing campaigns.
  40. Increased customer retention: Live chat can help increase customer retention by providing fast, efficient, and personalized service.
  41. Better customer engagement: Live chat can provide a more personal and interactive way for businesses to engage with customers.
  42. Improved customer experience: Live chat can help improve the overall customer experience by providing fast, efficient, and personalized service.
  43. Better customer support: Live chat can help provide better customer support by providing fast, efficient, and personalized service.
  44. Increased customer retention: Live chat can help increase customer retention by providing excellent customer service and support.
  45. Increased customer loyalty: Live chat can help increase customer loyalty by providing excellent customer service and support.
  46. Increased customer lifetime value: Live chat can help increase customer lifetime value by providing excellent customer service and support.
  47. Better customer profiling: Live chat data can be used to create detailed customer profiles, which can help businesses create more targeted marketing campaigns.
  48. Better customer segmentation: Live chat data can be used to segment customers based on their needs and preferences, which can help businesses create more targeted marketing campaigns.
  49. Increased up-selling and cross-selling: Live chat representatives can use real-time customer data to recommend additional products and services, which can help increase sales.
  50. Improved ROI: Live chat can be a cost-effective way for businesses to provide customer service and support, which can help improve return on investment (ROI).

Please note that the benefits and effectiveness of live chat may vary depending on the industry, business size, and customer demographics.

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What does self hosted mean?

Self-hosted refers to software or services that are installed and run on a user’s own server or infrastructure, as opposed to being hosted by a third-party provider. This allows for greater control and customization of the service, but also requires the user to handle maintenance and updates. Examples of self-hosted software include web servers, databases, and content management systems.

Self-hosting allows users to have full control over the software and its configuration, as well as the data that is stored. This can be beneficial for organizations that have strict security or compliance requirements, as they can ensure that the software is configured to meet their specific needs. Additionally, self-hosting can provide more flexibility in terms of scalability and customization, as users can easily add or remove resources as needed. However, it also requires more technical expertise to set up and maintain the software, as well as a higher level of investment in terms of hardware and infrastructure. This is in contrast to using a third-party provider, which typically handles maintenance and updates, but may not offer the same level of control and customization.

Some advantages of self-hosting include:

  1. Control and customization: Self-hosting allows users to have full control over the software and its configuration, as well as the data that is stored. This can be beneficial for organizations that have strict security or compliance requirements, as they can ensure that the software is configured to meet their specific needs.
  2. Scalability: Self-hosting can provide more flexibility in terms of scalability, as users can easily add or remove resources as needed.
  3. Cost savings: Self-hosting can be more cost-effective in the long run, as users only pay for the resources they need and don’t have to pay ongoing subscription fees to a third-party provider.
  4. Data ownership: Self-hosting ensures that users have full control and ownership of their data.
  5. Privacy: Self-hosting can provide a higher level of privacy, as users can ensure that their data is only accessed by authorized parties.
  6. Performance: Self-hosting software can be run on powerful hardware, resulting in faster performance and better user experience.
  7. Customizable software: Self-hosted software can be customized to meet specific needs, which may not be possible with third-party hosted software.
  8. Autonomy: Self-hosting allows users to have autonomy over their software and infrastructure. They can make changes and upgrades on their own schedule, without having to rely on a third-party provider.
  9. Integration: Self-hosted software can be integrated with other in-house systems, allowing for seamless communication and data exchange between systems.
  10. Long-term sustainability: Self-hosting can be more sustainable in the long-term as users don’t have to worry about vendor lock-in and can continue to use the software even if the third-party provider goes out of business or discontinues the service.
  11. Backup and Disaster Recovery: Self-hosting allows users to have full control over the backup and disaster recovery process, ensuring that their data is protected and can be easily restored in case of an emergency.
  12. Compliance: Self-hosting allows organizations to comply with specific regulations and standards that may not be met by third-party providers.

It’s worth noting that while self-hosting has many advantages, it also requires a significant investment in terms of time, money and resources. Additionally, self-hosting can be complex and requires a high level of technical expertise to set up and maintain. Therefore, it’s important to weigh the benefits against the costs before deciding to self-host.

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What does hosted service mean?

A hosted service, also known as a cloud-based service, refers to software or services that are hosted and managed by a third-party provider on their own servers or infrastructure. Users access the service through the internet, and do not need to maintain their own hardware or infrastructure. Some examples of hosted services include email hosting, web hosting, and software as a service (SaaS) applications such as customer relationship management (CRM) systems and project management tools.

The main advantage of using a hosted service is that the user does not have to invest in and maintain their own hardware and infrastructure. The provider takes care of all the maintenance, updates, and backups, which can save the user time and resources. Hosted services also typically offer easy scalability, as users can quickly add or remove resources as needed. Additionally, most hosted services offer a subscription-based pricing model, which allows users to pay only for the resources they need.

However, one of the disadvantages of using hosted services is that the user has less control over the software and its configuration, as well as the data that is stored. Users also have to rely on the provider to ensure that the service is available and that the data is secure. Additionally, hosted services can be more expensive in the long run, as users are typically required to pay ongoing subscription fees.

Some advantages of using a hosted service include:

  1. No need for hardware and infrastructure: Hosted services are run on servers and infrastructure owned and maintained by the provider, which eliminates the need for users to invest in and maintain their own hardware.
  2. Maintenance and updates: The provider takes care of all the maintenance, updates and backups, which can save the user time and resources.
  3. Scalability: Hosted services typically offer easy scalability, as users can quickly add or remove resources as needed.
  4. Accessibility: Hosted services can be accessed from anywhere with an internet connection, which allows for remote work and collaboration.
  5. Cost-effective: Most hosted services offer a subscription-based pricing model, which allows users to pay only for the resources they need.
  6. Security: Hosted services providers often have specialized security teams and measures in place to ensure that the data is secure.
  7. Expertise: Hosting companies have specialized teams and expertise in maintaining, securing and scaling the infrastructure, which can help users to focus on their core business.
  8. High availability: Hosted services providers ensure that the service is available, with minimal downtime and interruption.
  9. Flexibility: Hosted services can be easily upgraded or downgraded based on the user’s needs, without requiring significant investment.
  10. Compliance: Hosted services providers often can ensure compliance with various regulations and standards, which may be difficult for users to achieve by themselves.
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What is a chatbot?

A chatbot is a computer program that simulates human conversation through text or voice interactions. It uses natural language processing (NLP) and machine learning (ML) algorithms to understand and respond to user input in a way that mimics human communication. Chatbots can be integrated into various platforms, such as websites, messaging apps, and virtual assistants, and can be used for a variety of purposes, such as customer service, e-commerce, and entertainment.

Chatbots can be classified into two main categories: rule-based and self-learning. Rule-based chatbots follow a set of predefined rules to understand and respond to user input, while self-learning chatbots use machine learning algorithms to improve their understanding and responses over time. Self-learning chatbots can be further categorized into two types:

  • Retrieval-based: these chatbot uses a predefined set of responses and select the most appropriate one based on the user input.
  • Generative: these chatbot can generate new responses based on the input, they are more sophisticated as they can create new responses based on the context of the conversation.

Chatbots can be used in a variety of industries and domains, such as customer service, e-commerce, healthcare, education, and entertainment. They can help businesses to improve customer engagement, automate repetitive tasks, and provide 24/7 availability.

Chatbots are well-suited for live chats for a number of reasons:

  1. Available 24/7: Chatbots can be programmed to work around the clock, providing quick and efficient customer service even outside of business hours.
  2. Automation: Chatbots can automate repetitive tasks, such as answering frequently asked questions, which allows human customer service representatives to focus on more complex issues.
  3. Scalability: Chatbots can handle multiple conversations simultaneously, which allows them to scale to handle large volumes of live chats.
  4. Customization: Chatbots can be tailored to specific industries and use cases, allowing them to provide more accurate and relevant responses.
  5. Speed: Chatbots can provide quick responses to customer inquiries, which can improve customer satisfaction and engagement.
  6. Cost-effective: Chatbots can save businesses money by reducing the need for human customer service representatives.
  7. Language understanding: Chatbots can use natural language processing (NLP) and machine learning (ML) algorithms to understand and respond to user input in multiple languages.
  8. Data collection: Chatbots can collect valuable data about customer interactions, which can be used to improve customer service and make informed business decisions.
  9. Personalization: Chatbots can use data to personalize the interactions and make them more engaging and human-like.
  10. Integration: Chatbots can be integrated with various platforms, such as websites, messaging apps, and virtual assistants, making them easily accessible to customers.
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What is a Group Chat?

A group chat is a form of communication in which multiple people can participate in a conversation at the same time. Group chats can be created on various platforms, such as instant messaging apps, social media, and online forums. They are typically used for group discussions, brainstorming sessions, and coordination among team members, friends or family.

Group chats can be set up in different ways, depending on the platform. Some platforms allow users to create a chat room or channel that multiple people can join, while others allow users to create a group by inviting specific people to a chat.

In group chat, every member can see the messages from all the other members in the group chat, and anyone can reply or contribute to the conversation. Some group chat platforms also have features such as the ability to mute notifications, pin important messages, or set up different permission levels for different members.

Group chats can be useful in many ways, such as:

  • Collaboration and teamwork: Group chats enable team members to communicate, share ideas and collaborate on projects.
  • Socializing and bonding: Group chats allow friends and family to stay in touch, share updates and plan events.
  • Support and advice: Group chats can provide a platform for people with similar interests or experiences to connect, share advice, and support each other.
  • News and information sharing: Group chats can be used to share news and updates, and to disseminate information in a community or organization.

It’s worth noting that, as the number of participants increases, it could become difficult to follow the conversation and keep track of important information. It’s important to have clear guidelines and rules to keep the conversation organized and productive.

Group chat can be a good option for customer support for several reasons:

  1. Speed and efficiency: Group chat allows multiple customer service representatives to handle customer inquiries at the same time, which can improve response times and increase the number of customers that can be assisted.
  2. Collaboration and knowledge sharing: Group chat allows customer service representatives to share information and collaborate with one another, which can improve the quality of customer service and reduce the time it takes to resolve customer issues.
  3. Escalation: Group chat allows customer service representatives to quickly escalate customer issues to managers or other experts if needed, which can help to resolve more complex problems.
  4. Multi-language support: Group chat allows customer service representatives to communicate in multiple languages, which can improve customer satisfaction and engagement.
  5. Flexibility: Group chat can be integrated into various platforms, such as websites, messaging apps, and virtual assistants, making it easy for customers to access customer service.
  6. Data collection: Group chat can collect valuable data about customer interactions, which can be used to improve customer service and make informed business decisions.
  7. Cost-effective: Group chat can save businesses money by reducing the need for multiple customer service representatives to handle customer inquiries.
  8. Personalization: Group chat can use data to personalize the interactions and make them more engaging and human-like.
  9. Proactivity: Group chat can be used to proactively reach out to customers, such as to offer help or troubleshoot.
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What is socket technology in live chats?

Socket technology is a way of enabling real-time, bidirectional communication between a client (such as a web browser) and a server. In the context of live chats, socket technology is used to establish a connection between the client (the user) and the server (the chat system) in order to facilitate real-time communication.

A socket is a endpoint for sending or receiving data across a computer network. Sockets provide a common interface for network communication in many operating systems. They allow applications to send and receive data as if they were directly connected to the network, while the operating system takes care of the details of the data transfer.

In live chat, a client (e.g. a web browser) sends a request to the server to establish a socket connection. Once the connection is established, the client and server can send messages to each other in real-time without the need for the client to continuously refresh the page. This allows for a more seamless and responsive chat experience.

There are many libraries and frameworks available that implement socket technology, such as WebSockets, Socket.io, and SignalR. These libraries abstract away the complexity of the underlying network communication, making it easy for developers to add real-time functionality to their applications.

In summary, socket technology is used in live chat to establish a connection between the client and the server, allowing for real-time, bidirectional communication. This allows for a more seamless and responsive chat experience, which is crucial for customer service and other types of real-time communication.

Socket technology is faster than traditional request-response communication because it allows for real-time, bidirectional communication between the client and the server. This eliminates the need for the client to continuously refresh the page in order to receive new messages, which can lead to delays and a less seamless experience.

  1. Full-duplex communication: Socket technology allows for full-duplex communication, which means that the client and server can both send and receive messages simultaneously. This eliminates the need for the client to wait for a response from the server before sending another message, which can lead to faster and more efficient communication.
  2. Low Latency: With socket technology, the connection between the client and server is persistent, which means that there is no need to establish a new connection for each message. This reduces the overhead and latency associated with establishing new connections, which can lead to faster communication.
  3. Push notifications: Socket technology allows the server to push notifications to the client, which means that the client does not need to continuously poll the server for new messages. This can lead to faster communication and a more responsive chat experience.
  4. Efficient usage of resources: With socket technology, once the connection is established, the server can keep the connection open and maintain the state of the conversation. This reduces the need for the server to create new resources for each message, which can lead to faster communication and more efficient usage of server resources.
  5. High scalability: Because of the low overhead, high-performance and efficient usage of resources, socket technology can handle a high number of connections and messages, which makes it highly scalable.

In summary, socket technology allows for real-time, bidirectional communication between the client and the server, which can lead to faster and more efficient communication, low latency, push notifications, efficient usage of resources and high scalability. These characteristics make socket technology well-suited for live chats and other real-time communication applications.

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Is a live chat with included voice chat better?

A live chat with included voice chat can provide a more interactive and engaging experience for users, as it allows for real-time communication through both text and voice. This can be useful in situations where a voice conversation is more appropriate or efficient than typing, such as when discussing complex technical issues or trying to convey tone and emotion. However, it also depends on the context and the purpose of the chat.

Additionally, having the option for both text and voice chat can also be beneficial for users who may prefer one over the other, or for those who may not have access to a microphone or speakers. Voice chat can also create a sense of immediacy and personal connection, which can be useful in customer support or online tutoring scenarios. However, it’s also important to consider that not all users may be comfortable with voice chat and it may be optional for them. It also depends on the type of service or information you want to provide and what your audience is looking for. Overall, whether a live chat with included voice chat is better depends on the specific use case and the needs of the users.

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Is a live chat with included video chat better?

A live chat with included video chat can provide an even more interactive and personal experience for users, as it allows for real-time communication through text, voice, and video. This can be useful in situations where visual cues and body language are important, such as in job interviews, remote consultations, or online tutoring. Video chat can also create a sense of immediacy and personal connection, which can be useful in customer support or personal relationship building scenarios.

However, it’s also important to consider that not all users may be comfortable with video chat and it may be optional for them. Video chat also requires a higher bandwidth and better internet connection. It also depends on the type of service or information you want to provide and what your audience is looking for.

Overall, whether a live chat with included video chat is better depends on the specific use case and the needs of the users, as well as their preferences and technical capabilities. It can be a great way to add more personal touch and build more trust but it also needs to be done in a way that respect users privacy.

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What is Two-factor authentication?

Two-factor authentication (2FA) is a security process in which a user is required to provide two forms of identification in order to access an account or service. The first form of identification is typically a password, while the second form is a code generated by an authentication app or sent to the user via text message or email.

The main idea behind 2FA is that even if someone else knows your password, they still wouldn’t be able to access your account without the second form of identification. This makes it much more difficult for hackers to gain access to your account, even if they have your password.

Some examples of 2FA include:

  • A password and a code sent to your phone via text message
  • A password and a code generated by an app like Google Authenticator
  • A password and a fingerprint or facial recognition scan

2FA can be used to protect a wide range of online accounts, including email, social media, banking, and e-commerce accounts. It can also be used to secure remote access to corporate networks and other sensitive systems.

It’s important to note that 2FA is not foolproof and can be bypassed if the attacker has access to the 2FA device or intercept the 2FA code. Additionally, 2FA is not the same as Multi-factor Authentication (MFA) which refers to using more than two factors to authenticate a user.

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What means UX Design?

UX design stands for User Experience Design, which is the process of designing and developing products, services, and digital interfaces that are easy to use, efficient, and enjoyable for the end-user. The goal of UX design is to create a positive and seamless experience for the user as they interact with a product or service, whether it’s a website, an app, or a piece of software.

UX design involves a variety of techniques and methodologies, including research, user testing, prototyping, and design thinking. It starts with understanding the user’s needs, goals, and pain points, and using that information to inform the design of the product or service.

UX designers work closely with other members of the product development team, such as product managers, developers, and marketers, to ensure that the final product meets the needs of the user and the goals of the business.

The process of UX design includes several stages, such as:

  • Research: Understanding the user’s needs, goals, and pain points by conducting user research
  • Information architecture: Organizing and structuring the content and navigation of the product or service
  • Interaction design: Designing the interactions and user flows within the product or service
  • Visual design: Creating the visual design of the product or service
  • Usability testing: Testing the product or service with real users to ensure that it is easy to use and meets their needs.

Overall, UX design is about creating products and services that are intuitive, efficient, and satisfying for the user, and that help them achieve their goals.

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What is UI Design?

UI design stands for User Interface Design, which is the process of designing the visual and interactive elements of a product, service, or digital interface. The goal of UI design is to make a product or service easy to use and aesthetically pleasing for the end-user.

UI design is a subfield of UX design, and the two are often used together. While UX design focuses on the overall experience of using a product or service, UI design focuses on the specific details of how the product or service looks and behaves.

UI designers are responsible for creating the look and feel of a product or service, including the layout, color scheme, typography, icons, and other visual elements. They also design the interactive elements of a product or service, such as buttons, drop-down menus, forms, and other user interface controls.

The process of UI design includes several stages, such as:

  • Designing the layout of the interface
  • Creating visual design elements such as color scheme, typography, and icons
  • Designing the interactive elements such as buttons and forms
  • Creating wireframes and mockups to test the design with users
  • Refining and iterating on the design based on user feedback

Overall, UI design is about creating interfaces that are visually appealing and easy to navigate, allowing users to interact and engage with the product or service in a seamless way. UI designers work closely with UX designers and developers to ensure that the final product is visually consistent, functional, and meets the needs of the users and the goals of the business.

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What is Canned Messages?

Canned messages, also known as pre-written or pre-formatted messages, are pre-written text or templates that can be easily inserted into a chat or email conversation. They are commonly used in customer service, support, or sales contexts where agents need to respond to common questions or issues quickly and efficiently.

Canned messages can be used in various ways, such as:

  • Providing quick and consistent responses to common customer questions
  • Reducing the time it takes for agents to respond to customer inquiries
  • Enhancing the quality of customer service by ensuring that agents use the same language, tone, and messaging
  • Improving the overall customer experience by providing accurate and relevant information.

Canned messages can be stored in a central location, such as a knowledge base, and can be easily accessed by agents during a conversation. They can be customized to suit the specific needs of the customer or the business.

Canned messages can be used in different channels such as live chat, email, or social media. They can also be integrated into customer service or helpdesk software, allowing agents to quickly insert pre-written messages into their responses.

It’s important to note that while canned messages can be a great tool for improving customer service and support, they should be used with care, as they can come across as impersonal or robotic if not used appropriately. It’s also important to ensure that the canned messages are kept up-to-date and accurate, and that they are used in a way that is consistent with the brand’s tone of voice and messaging.

Additionally, while canned messages can save time and improve the efficiency of customer service interactions, it’s important to remember that they should not be used in place of personal interactions with customers. Agents should always be trained to use canned messages as a tool, but also to use their own judgment and to tailor their responses to the specific needs of each customer.

Another thing to consider is the use of triggers for canned messages, which are based on certain keywords or phrases, so that the agent can select the appropriate response automatically. This can help speed up the process of providing customer service and support, but also ensures that the customer receives a relevant and accurate response to their inquiry.

In summary, canned messages can be a useful tool for customer service and support, but they should be used in conjunction with other strategies to ensure that customers receive a personalized and high-quality experience.

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What is a Blacklist in Live Chats?

In the context of live chats, a blacklist refers to a list of users or IP addresses that are blocked or banned from accessing or using a chat service. This list can be used to prevent certain users from initiating or participating in chats, typically due to their behavior or actions.

Blacklists are often used to protect chat services from spam, harassment, or other unwanted behavior. For example, if a user is found to be sending spam messages or using offensive language in a chat, they can be added to the blacklist to prevent them from participating in the chat in the future. Similarly, if an IP address is found to be associated with a bot or other automated script, it can be added to the blacklist to prevent it from accessing the chat service.

Blacklists can be implemented in various ways, such as:

  • Blocking a specific user or IP address from initiating or joining a chat
  • Restricting a user’s ability to send messages or participate in a chat
  • Displaying a warning message to a user before they initiate or join a chat

It’s important to note that the use of blacklists should be done with caution, as it can be a powerful tool, but also can lead to false positives and block or restrict access to users that are not attempting any malicious behavior. Additionally, it’s important to have a clear process for removing users from the blacklist and to have an appeals process for users who believe they have been wrongly blocked.

In summary, a blacklist in live chats can be a useful tool for protecting chat services from unwanted behavior, but it should be used with caution and in conjunction with other strategies to ensure that users who are not engaging in malicious behavior are not blocked or restricted.

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What are Departments in Live Chats?

In the context of live chats, departments refer to a way of organizing and grouping chat agents based on the type of customer inquiries they can handle. Departments help to ensure that customer inquiries are directed to the appropriate agent or team, who have the skills and knowledge to handle the specific inquiry.

For example, a business may have separate departments for sales, technical support, and customer service. Each department would have a different team of agents who are trained to handle specific types of customer inquiries. When a customer initiates a chat, they may be prompted to select the department that their inquiry pertains to, and their chat will be directed to the appropriate team of agents.

The use of departments can help to improve the efficiency and effectiveness of live chat interactions by ensuring that customers receive prompt and accurate responses to their inquiries. Additionally, it can also be used as a way to track the performance of different teams and to identify areas where additional training or resources may be needed.

There are different ways to implement departments in live chats, some of them are:

  • Using a support software that directs chats to specific departments based on the customer’s inquiry
  • Assigning specific agents or teams to handle chats for specific departments
  • Creating a queue system that allows customers to see how long they will have to wait before their chat is answered by an agent
  • Setting up different chat widgets for different departments, so that customers can easily identify which department they need to chat with.

In summary, departments in live chats are a way of organizing and grouping chat agents based on the type of customer inquiries they can handle, it helps to ensure that customers receive prompt and accurate responses to their inquiries, and it can also be used as a way to track the performance of different teams and to identify areas where additional training or resources may be needed. Additionally, it can also be used as a way to better manage and distribute the workload among the agents and to provide the customer with the right agent to help them with their specific inquiry.

It’s important to note that the use of departments should be tailored to the specific needs of the business and should be regularly reviewed and updated to ensure that they are meeting the needs of the customers and the goals of the business. Additionally, it’s important to have a clear process for transferring chats between departments if needed, and to have a clear communication among the agents of different departments to ensure that customers are getting the best experience.

In summary, departments in live chats can be a powerful tool for improving the efficiency and effectiveness of live chat interactions and providing customers with a more personalized and high-quality experience. It should be used in conjunction with other strategies, such as training and performance management, to ensure that the business is meeting the needs of the customers and achieving its goals.

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Why do I need customer support software for my business?

Customer support software is a tool that businesses can use to provide effective and efficient customer service and support. There are several reasons why a business may need customer support software:

  1. Improved efficiency: Customer support software can automate many of the repetitive tasks associated with customer service, such as responding to common questions, tracking customer inquiries, and managing customer information. This can save time and resources and allow customer service agents to focus on more complex tasks.
  2. Increased scalability: Customer support software can handle a large volume of customer inquiries, making it easier for businesses to handle an increasing number of customers as their business grows.
  3. Enhanced customer experience: Customer support software can provide customers with a more personalized and high-quality experience by allowing them to communicate with the business through multiple channels, such as live chat, email, and social media.
  4. Data collection and analysis: Customer support software can collect and store customer data, such as contact information and purchase history, which can be used to improve customer service and support and also inform business decisions.
  5. Improved team collaboration: Customer support software can facilitate communication and collaboration among customer service agents and other teams, such as sales and marketing, by allowing them to share customer information and provide a more seamless experience for the customer.
  6. Better performance tracking: Customer support software can track and measure the performance of customer service agents and teams, allowing businesses to identify areas where additional training or resources may be needed.

In summary, customer support software can provide businesses with a range of benefits, including improved efficiency, increased scalability, enhanced customer experience, data collection and analysis, improved team collaboration, and better performance tracking.

  1. Flexibility and convenience: With customer support software, businesses can provide support to their customers at any time and from any location, which can be particularly useful for businesses with global customers or businesses that operate 24/7. Additionally, customers can initiate and participate in chats and support sessions on a variety of devices, such as desktop computers, laptops, and mobile devices, making it more convenient for them to receive support.
  2. Cost savings: By automating repetitive tasks and handling a large volume of customer inquiries, customer support software can help businesses reduce labor costs and improve the overall efficiency of their customer service operations. Additionally, by providing support through multiple channels, businesses can reduce the need for traditional phone support, which can also save on costs.
  3. Increased customer loyalty: By providing high-quality and efficient customer service and support, businesses can increase customer satisfaction and loyalty. In addition, by collecting and analyzing customer data, businesses can also identify and address any issues that may be causing customer dissatisfaction, which can help to further increase customer loyalty.
  4. Competitive advantage: By providing high-quality and efficient customer service and support, businesses can differentiate themselves from their competitors and gain a competitive advantage in the marketplace. Additionally, by using customer support software to analyze customer data, businesses can gain valuable insights into customer behavior and preferences, which can be used to improve products, services, and overall customer experience.

Customer support software can provide businesses with a wide range of benefits, including improved efficiency, increased scalability, enhanced customer experience, data collection and analysis, improved team collaboration, better performance tracking, flexibility and convenience, cost savings, increased customer loyalty, and a competitive advantage. It can also provide customers with a more convenient and efficient way to receive support, which can lead to increased satisfaction and loyalty. To sum up, customer support software can be a valuable tool for businesses of all sizes and industries looking to improve their customer service and support operations.

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How to Engage Customers with Live Chat?

There are several ways to engage customers with live chat:

  1. Make live chat easily accessible: Place a chat widget on your website where it is easy for customers to find and use.
  2. Train your chat agents: Ensure that your chat agents are knowledgeable, friendly and able to quickly resolve customer inquiries.
  3. Respond promptly: Customers expect fast response times when using live chat, so make sure your agents are able to respond in a timely manner.
  4. Use proactive chat invitations: Offer help to customers who may be struggling on your website, rather than waiting for them to initiate a chat.
  5. Follow up with customers: After a chat session, follow up with customers to ensure they are satisfied with the service they received and to see if they have any other questions or concerns.
  6. Use chatbots: Integrate chatbots to handle frequently asked questions and basic customer service inquiries, freeing up your human agents for more complex requests.
  7. Gather customer feedback: Regularly ask customers for feedback on their chat experience to identify areas for improvement and to ensure you are meeting their needs.
  8. Personalize the interaction: Use custom greetings and salutations, and address customers by name to create a more personalized and human experience.
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What is a SSL Certificate?

An SSL (Secure Sockets Layer) certificate is a digital certificate that is used to establish a secure, encrypted connection between a web server and a web browser.

The SSL certificate is installed on the web server and is used to authenticate the identity of the website to visiting web browsers. Once the connection is established, all data exchanged between the web server and web browser is encrypted and protected from unauthorized access.

An SSL certificate which is included in our fully managed zipp.chat, is important because it helps protect sensitive information, such as login credentials and credit card numbers, from being intercepted and read by third parties. It also helps establish trust and credibility with customers by showing them that the website is legitimate and secure. SSL certificates are typically issued by a certificate authority (CA) and are verified using a process called validation. There is also a more recent and more secure version of SSL certificate called TLS (Transport Layer Security)

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What is zipp.chat?

The All-In-On Communication software for providing support and help to your customers.

zipp.chat is a live chat and client management tool with video, voice and screen-sharing possibilities. The build in Chat Bot and FAQ can answer questions like AI. Invite customers with the build in engage feature is available. Create unlimited departments regarding to your business, this way your customers will talk to the correct operators.

Read more on our features page for zipp.chat.

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